Responsible for selecting “the best of the best” products for our online shoppers. Will also be responsible for accurately selecting groceries ordered online by our customers. Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. Makes an effort to learn customers’ names and to address them by name whenever possible. Assists customers by escorting them to the products they are looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, and performing other tasks to enhance the shopping experience. Answers telephone and emails promptly and provides friendly, helpful service. Accurately selects groceries ordered online, including highest quality produce, meat, and other fresh products. Selects, scans, and bags items from all temperature zones. Adheres to company policies and store guidelines. Reports to work when scheduled and on time. Secondary duties include tendering customer orders through POS, placing orders in proper temperature storage, ensuring products maintain proper temperature, carting orders to holding area for pick-up, lifting and loading groceries into customer vehicles, monitoring incoming online orders for prompt fulfillment, and performing other job-related duties. Requires high school diploma or equivalent preferred. Good communication and interpersonal skills, ability to identify problems and execute solutions, ability to substitute products upon request, well organized, able to multi-task, work independently, and physically able to perform medium work with lifting up to 50 pounds and frequent standing and walking. Work environment is retail store setting with exposure to dust, noise, temperature extremes, and possible hazards from equipment. Equipment used includes pallet jack, box cutter, cash registers, trash compactor, forklift, calculator, telephone, intercom, cardboard compactor, copier, and fax.
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