Job Description

Role Details

• Prepare, process, submit and track new client business
• All applications/paperwork for new accounts
• All service request paperwork (withdrawals, transfers, MoneyLink, start income, acct changes, bene updates, name changes, address changes)
• Email Advisory Docs to appropriate clients
• Email Special Tax Notice ahead of RO CALLS
• Run monthly AUM out report in Orion
• Answer phones and provide customer service needed or refer action to Team
• Order Supplies: FSI/ Salle Law/Costco/SAMs
• Prepare “stack-up” for next day’s appointments, including: printing statement(s), adding RT note for ADVISORY DOCUMENTS emailed and add sales to tracker, and promptly re-filing all client files following appointment
• Greet Clients/Prospects; offer coffee or water; seat in conference room per Advisor
• Check stock of coffee/creamer/sweetener/cups/napkins/bottled water (3 types)/chocolates
• Mail or Ship as needed: Birthday Cards, Reminder Postcards, Thank You Notes, and Get Well or Sympathy Sentiments/Gifts
• Create New Client Folders for AUM/FIA/LIFE
• Receive direction from advisor and other team members on tasks that need to be executed for the office as a whole or for individual clients

Applicant Characteristics

• Knowledge of financial/insurance product landscape
• Detail-oriented; values organization
• Enjoys autonomy, can prioritize tasks based on client need and advisor direction
• Ability to thrive in a fast-paced, high-volume environment

Requirements

• College Education
• Attention to Detail, Organized, Well-Spoken
• Proficient in Microsoft Office programs, Google Docs, DocuSign, Quikforms

Preferred Requirements

• 3-5 years work experience
• Knowledge of financial landscape, including holding insurance and/or securities licenses
• Knowledge of Redtail CRM and other financial management software

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