Job Description

QPS Employment Group is hiring a Level 1 Help Desk Technician to join our IT team at our Corporate Headquarters in Brookfield on a Part-Time basis. This person will be the first point of contact for internal users seeking technical assistance. This role is responsible for providing prompt, courteous, and effective support for basic IT issues related to hardware, software, and user access. The technician will resolve issues when possible and escalate more complex problems to higher-level support.

Join an award-winning organization that offers growth both inside and outside of the company. QPS values your ability to advance and improve, as you develop a lasting career with one of the Midwest's most dynamic companies. Learn what it's like to work internally at QPS and how we provide positive experiences with everyone we interact with through our company's Six Core Beliefs:

Family Spirit : We are more than just a team. We go above and beyond for each other as a true family does and strive to support all who interact with our great company.

High Touch : We have an emotional impact on all who work with us and never accept the status quo. We say YES and turn the ordinary to extraordinary.

Passion : Our rewards come from the impact we have on others. We create valuable relationships that illustrate just how important each of us truly is. We engage with each other in meaningful connections that better all of us.

Legacy : We build a lasting path within the organization. We inspire growth and encourage each other to continuously learn from, as well as teach, those we serve. We appreciate each other and see everyone's value.

Innovation : We take risks and inspire change at all levels of the organization. We understand that both successes and failures help build a transformational organization that continuously learns and improves.

Collaboration : We work without boundaries and know that together we can accomplish anything. By empowering all voices, we develop ideas and solutions that create a positive experience for all involved.

What You'll Be Doing:

• Respond to incoming help desk tickets, emails, and calls in a timely and professional manner.

• Provide basic troubleshooting for desktop/laptop hardware, printers and other devices.

• Assist users with basic access issues.

• Support standard software applications (e.g., Microsoft 365, web browsers, Windows 11).

• Document all support interactions and resolutions in the ticketing system.

• Escalate unresolved issues to Level 2 or appropriate IT staff.

• Follow established procedures and checklists for common support tasks.

• Maintain a high level of customer service and communication throughout the support process.

• Participate in onboarding support for new hires (e.g., workstation setup, account provisioning).

• Perform other duties as assigned.

What We Look For:

• High School Diploma or GED

• 0-2 in technical service support or customer service

• Strong communication and interpersonal skills.

• Ability to follow instructions and standard operating procedures.

• Customer-focused mindset with a willingness to learn.

• Familiarity with help desk ticketing systems (e.g., ServiceNow, Jira, SysAid and ITIL) is a plus.

Travel:

Up to 10% travel may be required. Must have reliable transportation, a valid driver’s license, and appropriate insurance coverage.

Benefits:

We are proudly 100% employee-owned (ESOP), Health, Dental, Vision, Short & Long Term Disability, Life Insurance, Health Savings Account (HSA), Limited Purpose FSA, Dependent Care Reimbursement, 401k, PTO, Birthday, Holiday, Educational Assistance.

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