Member Service Representative Job at Walrath Recruiting, Inc., Albany, NY

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  • Walrath Recruiting, Inc.
  • Albany, NY

Job Description

Salary: $40,000 - $50,000

Job Title: Member Service Representative

Job #: 5432

Location: Albany, NY

Category: Banking/ Customer Service

Position Type: Full-time, Permanent

Description:

Our client is currently seeking a Member Service Representative with outstanding customer service skills to join their team. This is a full-time, direct-hire position with benefits in Albany, NY.

Responsibilities Include:

• Open and maintain customer accounts by recording account information

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

• Recommend potential products or services to management by collecting customer information and analyzing customer needs

• Prepare product or service reports by collecting and analyzing customer information

• Assist with processing, closing, and disbursing loans and loans underwriting.

• Greet and welcome members and visitors to the credit union in a professional manner

Qualifications:

• A bachelor’s degree in business is preferred, but not required.

• Prior banking experience is a plus.

• Must provide excellent customer service, ability to work independently, and great organizational skills.

• Knowledge of MS Suite, including Excel, is required.

Job Tags

Permanent employment, Full time,

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