Strong knowledge with Cisco Unified Call Manager, Cisco Unity, Cisco Contact Center Express, Cisco Voice Gateway, Emergency Responder, CUAC, and Overhead paging.
· Understand Cisco Voice network deployment models and device functions.
· Knowledge of ISDN, SIP, H.323, and MGCP signaling protocols.
· Configure, install, maintain, and troubleshoot phones, faxes, voicemails, and auto attendants.
· Coordinate with third-party providers and OEMs to resolve telecommunication issues.
· Experience with Nortel PBX MACD changes, including:
o Adding, moving, and changing phone extensions.
o Updating user profiles and permissions.
o Managing voicemail settings.
· Integrate voice services with other technologies.
· Knowledge of UCCX scripts.
· Work with project management to meet timelines and ensure client satisfaction.
· Communicate changes to keep projects on track and follow change processes.
· Prepare and review documentation, instructions, and procedures.
· Follow ITIL processes and use the ServiceNow ticket system.
· Travel between cities for service tasks and incident tickets.
A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year.
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [email protected] for investigation.
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