Retention Call Center Agent - Customer Facing Job at Dish, El Paso, TX

VE9lR2N4YVRaMXVLVU56bDBsbnlwd1Baemc9PQ==
  • Dish
  • El Paso, TX

Job Description

Job Description

Company Summary

$15.75 Non-Negotiable Base Pay + Uncapped Commission with 1st year on-target earnings of $68,000. No experience required. We provide full-time paid training! 

DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.

Department Summary

Our award-winning Inside Sales & Retention team successfully drives existing and future customer decision-making by selling the value of Echostar’s products and services using a consultative approach. This is 100% inbound new and existing customers - no cold calling! EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes, and Sling TV.

What’s In It For You? 

  • Career Growth: Opportunity is our best benefit! You’ll have the opportunity to promote two levels within your first year based on performance! 
  • Uncapped Commission: While first year on-target earning is $68,000, our top performers make well over six figures annually! 
  • Rewards and Recognition Program : Offering high-value prizes, elaborate trips, food perks and so much more
  • Comprehensive Benefits: Paid training, time off,  Medical, Dental, Vision and Life Insurance packages with a Health Savings Account
  • Exclusive Perks: Complimentary DISH TV programming valued at $114.99/month, plus discounts on Sling TV and Boost Mobile phone plans
  • Financial Security: 401(K) with company match and an Employee Stock Purchasing Program (ESPP)
  • Continued Education: Tuition Reimbursement to support your career development

Application Process Overview:

After completing this application, the next step in our hiring process is a 15-20 minute questionnaire designed to help us determine if we're a mutual fit. You'll see a pop-up directing you to a landing page where you can watch brief videos providing a realistic preview of the role before committing to the questionnaire!

Job Duties and Responsibilities

What You’ll Be Doing: 

  • Successfully position and sell DISH and Boost Mobile products and services to new and existing customers
  • Assess each customer’s needs and offer the best valued solution 
  • Demonstrate the ability and resilience to bounce back from challenging calls and maintain your focus on larger goals 
  • Effectively manage your time while engaging with customers, navigating systems, and handling real-time data entry
  • Maintaining an in-depth knowledge of our product and service offerings, promotions, and competitive advantages
  • Provide excellent customer service to build and maintain customer relationships 

Our Paid Training Program Offers You:

  • Whether you are an entry-level candidate or bringing transferable skills, our progressive agenda supports a smooth, successful transition into the role
  • Immersive training with computer-based modules, instructor-led sessions, hands-on activities, role-play, and call shadowing
  • Robust mentorship program to support New Hire onboarding
Skills, Experience and Requirements

  • Competitive Spirit: The drive and determination to succeed, compete with peers, and achieve sales targets
  • Growth Mindset: The willingness to actively seek, receive, and apply new skills and constructive feedback to improve performance and grow professionally
  • Customer Focus: Effectively engage with customers, understand their needs, resolve issues, and build trusting relationships that contribute to overall sales success
  • Dependability: Consistently meet commitments, maintain reliability, and uphold high standards of accountability
  • Integrity: Adheres to ethical standards, honesty, and transparency in all interactions
  • Persuasion: Influence others’ decisions and actions through clear communication, compelling arguments, and the effective demonstration of value
  • Communication: Excellent verbal communication and listening skills; ability to build rapport quickly over the phone
  • Requirements: High school diploma or GED; ability to work full-time on-site; flexible to work shifts that might include evenings, weekends, or holidays; smartphone or device with active network connection; pre-employment screen
Salary Ranges

Compensation: $15.75/Hour - $34.87/Hour
Benefits

We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .

The base pay range shown is a guideline. Individual total 

compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

This will be posted for a minimum of 3 days or until the position is filled.

Job Tags

Holiday work, Full time, Flexible hours, Shift work, Afternoon shift,

Similar Jobs

Harris & Co Executive Search

Project Manager/Estimator Job at Harris & Co Executive Search

 ...documentation and filing systems (both physical and electronic) Coordinate stakeholder communication and secure their buy-in Estimate project costs and collaborate with others to create budgets Gain a thorough understanding of project contracts and ensure compliance... 

ZipRecruiter

Sr. Medical Director, Drug Safety & Pharmacovigilance Job at ZipRecruiter

 ...responsibility for medical review of individual case safety reports which include confirmation of...  ...data and literature reports. The Safety Physician is a key contributor working closely with...  ...and review of the safety sections of the Drug Safety Update Reports (DSURs),... 

ProCleaning Solutions

Part-time Night Supervisor/Fill-in Cleaner Job at ProCleaning Solutions

Floating night supervisor/fill-in cleaner needed. 3 nights/week. 8 hour shift starting at 6pm. Candidate is responsible for training...  ...drivers license and clean driving record. Company van provided. Paid weekly. Employment Type: Part-Time Salary: $ 15.00 Per Hour

Sahara

HR Business Partner Job at Sahara

 ...all users. Backed by top investors in AI and crypto, including Binance Labs, Pantera Capital, Polychain Capital, Sequoia Capital, Samsung, Matrix Partners, and many more, Sahara AI continues to push the boundaries of decentralized AI. Today, Sahara AI is trusted by 35+... 

Maxion Research

Virtual Market Study Assistant (Hiring Immediately) Job at Maxion Research

 ...Multiple payment options including PayPal, direct checks, and virtual gift cards. - Additional opportunities to earn bonuses and rewards...  .... - Test products and services, sharing your thoughts and experiences. What We Need From You: - A working camera on your...