Job Description

Job Description

Job Description

The BDC Customer Care Specialist will be responsible for coordinating all incoming requests made via telephone or online, searching for potential sales leads, booking appointments for the showroom, and acting as the first point of contact for customers.

This Position is an Hourly Base + Commission, monthly commission earnings $1,500-$2,000!

• Some Experience preferred. Bi-lingual applicants are welcome to apply. 

Benefits

• 401K
• Medical, Dental, Vision
• Employee Discounts
• Gym Membership Reimbursement
• Employee Vehicle Purchase Plans
• Saturday Lunches
• Flexible Schedule
• Overtime

At McDonough Hyundai, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

Responsibilities

• Promote and seek out opportunities to deliver a top-notch customer experience
• Interact with customers to identify their individual needs and opportunities for new/used cars sales presentations
• Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM

• Utilize CRM tracking system daily

• Complete phone calls as assigned by the BDC Manager
• Act as a member of the BDC team, which includes cross-training for internet lead and incoming/outgoing telephone sales prospecting roles
• Conduct sales department service tours
• Stay informed about new products, features, accessories, etc., and their benefits to customers
• Attend product and sales training as requested by BDC
• Attend sales meetings

Requirements

• At least one previous role based in customer service experience

• Excellent teammate with collaborative attitude and eagerness to improve

• High school diploma or general education degree (GED)
• Sufficient reading skills to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Strong writing skills to write reports, business correspondence using MS Office Suite
• Presentation skills to share information and respond to questions from groups of managers, clients, customers, and the general public
• Mathematical skills to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Ability to interpret and follow instructions shared in written, oral, diagram, or schedule form
• Clean driving record & valid driver’s license

McDonough Hyundai is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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