Salesforce Business Analyst Job at Insight Global, Ballwin, MO

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  • Insight Global
  • Ballwin, MO

Job Description

REQUIRED SKILLS AND EXPERIENCE

  • 5+ years of experience in a Business Analyst or Systems Analyst role
  • Strong knowledge of Salesforce platform capabilities and best practices
  • Excellent communication, stakeholder management, and documentation skills

NICE TO HAVE SKILLS AND EXPERIENCE

  • Agentforce experience is a strong plus

JOB DESCRIPTION

We are seeking a Business Analyst with deep expertise in Salesforce to join our team in a true Business Analyst capacity (non-IT, no hands-on configuration or development). This role is ideal for someone who thrives in understanding business needs, identifying opportunities for automation, and driving strategic alignment with Salesforce best practices. Key Responsibilities:

  • Serve as a Salesforce subject matter expert to help teams optimize use of the platform
  • Identify and recommend areas for automation and process improvement
  • Collaborate cross-functionally to gather, document, and validate business requirements
  • Translate complex business challenges into clear, actionable insights and recommendations
  • Ensure alignment with industry and Salesforce best practices
  • Leverage experience with Agentforce (preferred) to support Salesforce strategy within that ecosystem

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