Job Description
Job Description:
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Why Gallo?
With a global portfolio of over 100 unique wine and spirits brands, we are the largest family-owned winery in the world. Apply Today! Our Brands. Your Future.
Location:
J Vineyards & Winery
Just South of Healdsburg in the heart of Russian River Valley, you'll find J Vineyards and Winery, founded on plots of land selected for their remarkable soil and ideal climate for bringing fine wines to perfection. J Vineyards was the first and has consistently remained among the best in offering a fine wine and food pairing program. Our pairing experience includes a commitment to local ingredients drawn from a 50-mile radius of the winery. We are seeking a Tasting Room Lead that will support tasting room operations in a manner that achieves the established financial goals, ensures a rich consumer experience, builds consumer loyalty, and reflects the J Winery brand essence. The lead demonstrates superior product knowledge, effectively educates guests and staff using product presentations, and provides exceptional sales and customer service to winery guests.
What You Will Do:
• Prepares the tasting room for daily opening and closing.
• Functions as an informed resource for consumers regarding winemaking, winegrowing, and wine vintages, availability of products and brand award and accolades.
• Understands and effectively communicates the Brand message.
• Promotes and procures Wine Club memberships.
• Conducts large group tours, VIP, and Trade tastings.
• Represents Tasting Room at winery events.
• In the absence of the Tasting Room Supervisor, monitors tasting room staff, ensuring all employees are assigned to appropriate venues. Makes decisions based upon tasting room capacity, staff, guests, etc. when necessary.
• Participates in group tastings, Wine Club events and guest experiences at the tasting room
• Supports the wine education amongst Tasting Room staff
• Provide constructive feedback on Tasting Room staff to Supervisor or Assistant Manager
• Execute outreach tastings and hosts or pours at off-site outreach events including industry tastings and consumer events
• Acts as the lead in the higher level venues, ensuring all guests receive best in class service and attention.
• Ensures the communication of and adherence to Tasting Room protocol for the secure management of sensitive customer data
• Represents the company and brand, professionally, graciously and enthusiastically.
What You Will Need:
• High school diploma or State-issued equivalency certificate, plus 6 years of tasting room, customer service, retail sales, wine industry, hospitality, team management, public relations, marketing or teaching and educating others experience reflecting increasing levels of responsibility; OR Bachelor's degree plus 2 years of tasting room, customer service, retail sales, wine industry, hospitality, team management, public relations, marketing or teaching and educating others experience reflecting increasing levels of responsibility.
• Required to be 21 years of age or older.
• Required to work weekends and a flexible schedule as needed.
• Required to engage in frequent walking and standing.
• Experienced in reading and comprehending simple instructions, correspondence, and memos.
• Experienced in writing simple correspondence and procedures.
• Skilled in adding, subtracting, multiplying and dividing in all units of measure, using whole numbers, common fractions, and decimals.
• Lift and move product weighing up to 50 pounds.
• Experience executing tasks that required attention to detail and accuracy.
• Experience executing tasks or job functions that require good organizational skills and engaging in functions using own initiative.
• Required to travel to company offices, sites, and/or meeting locations for onboarding, training, meetings, and events for development, department needs, and business delivery up to 5% of the time, with or without reasonable accommodation. This may be in addition to travel requirements, if applicable, as listed in this job description.
• Required to be 18 years or older. This may be in addition to other age requirements, if applicable, as listed in this job description.
What Will Set You Apart:
• Bachelor's Degree in Business Administration or Hospitality Management plus 2 years of wine sales experience reflecting increasing levels of responsibility; OR Bachelor's degree plus 4 years of tasting room, customer service, retail sales, wine industry, hospitality, team management, public relations, direct to consumer marketing or wine education experience reflecting increasing levels of responsibility; OR High school diploma or State-issued equivalency certificate, plus 8 years of tasting room, customer service, retail sales, wine industry, hospitality, team management, public relations, direct to consumer marketing or wine education experience reflecting increasing levels of responsibility.
• Possession of CSW, Certified Sommelier or WSET Advanced Certifications.
• Skilled in communication, presentation, sales and customer service.
• Skilled in calculating figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Skilled in applying concepts of basic algebra and geometry.
• Knowledge of wine and wine production.
• Knowledge of federal and state legal compliance related to tasting room operations preferred.
• Skilled in personal selling, time management, and public speaking.
• Experience effectively presenting information in one-on-one and small group situations to customers, clients and other employees of the organization.
• Experience solving practical problems and dealing with a variety of concrete variables.
• Experience training and leading others.
Compensation:
• Set rate listed as $31.00 / hr - $31.00 / hr
Perks & Benefits:
• We are committed to providing competitive compensation, perks, and a work-life balance supporting your well-being. Benefits depend on you...
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Job Tags
Full time, Local area, Flexible hours, Weekend work,